HOW IT
WORKS
1
eNSURE SAFETY
• Stay safe and document the scene.
• Move to a secure location if possible.
• Take clear photos of the accident or damage.
• Gather details from others involved, including contact and insurance information.
• Move to a secure location if possible.
• Take clear photos of the accident or damage.
• Gather details from others involved, including contact and insurance information.
2
cONTACT bEN SCOOTERS
• Reach out to us to start your claim.
• Call us directly or use our online claim form.
• Provide basic information: date, location, and details of the incident.
• Call us directly or use our online claim form.
• Provide basic information: date, location, and details of the incident.
3
sUBMIT dOCUMEnts
• Send us the required paperwork.
• Provide your insurance policy details, photos of the damage, and a police report (if applicable).
• Once we receive your documents, we’ll pass them on to our private solicitors.
• Provide your insurance policy details, photos of the damage, and a police report (if applicable).
• Once we receive your documents, we’ll pass them on to our private solicitors.
4
Immediate support
• We take care of your current motorcycle and provide you with a hire bike.
• Your old bike will be securely stored with us for inspection.
• Our solicitors will arrange for you to receive a hire bike, often on the same day, so you can stay mobile.
• Your old bike will be securely stored with us for inspection.
• Our solicitors will arrange for you to receive a hire bike, often on the same day, so you can stay mobile.
5
repairs & result
• After inspection, our team will repair your motorcycle or assist with next steps.
• You’ll be notified when your repaired bike is ready for pickup.
• You’ll be notified when your repaired bike is ready for pickup.
